For security reasons, Goldengate security key will be completely locked if the registered fingerprint fails 15 times in a row. if the "RED" light is turned on the device, please run BioManager™ and enter PIN code to unlock the device.
Factory Reset can be done throgh BioManager™.
After install BioManager™, click Factory Reset button and re-inserting the device. And then touch the sensor within 10 seconds. please refer to Goldengate Security Key Manual page 18 for details.
Goldengate Security Key available now on variety of operationg systems and platforms that offer U2F and FIDO2 certification services. Therefore, Goldengate Security Key can be used instead of the Yubikey or feitian security key.